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Stenden Hotel - Leeuwarden, Friesland, 8917 DD, Netherlands

Cancellation Policy

The purpose of this document is to inform you about the cancellation conditions operated by Stenden Hotel/Stenden MeetingU. They are derived from the Uniforme Voorwaarden Horeca [Uniform Hotel, Restaurant and Catering Conditions] 1998. These conditions set out the rights and obligations of guests and hosts alike. The use of the facilities and your stay at Stenden and Stenden Hotel, who are smoke free, is for own risk. We operate the following rates and percentages for cancellations.

Restaurant
Group reservations for the restaurant are subject to the following cancellation conditions:
When a menu has been agreed
For cancellation more than 7 days prior to the reserved time, no cancellation fee is payable.
For cancellation 7 to 3 days prior to the reserved time, 50% of the reserved value is charged.
For cancellation 3 to 1 day prior to the reserved time, 75% of the reserved value is charged.
For cancellation within 24 hours of the reserved time, 100% of the reserved value is charged.
When no menu has been agreed
For cancellation more than 48 hours prior to the reserved time, no cancellation fee is payable.
For cancellation less than 48 hours prior to the reserved time, 50% of the reservation value is charged, based on a menu price of € 20.00 per person.
Lower turnout than the reserved number
If the number of arriving persons is lower than the reserved number, the last known number of persons communicated at least 24 hours prior to arrival will be charged.

Conference room
Group reservations for a conference room are subject to the following cancellation conditions:
For cancellation more than 14 days prior to the reserved time, no cancellation fee is payable.
For cancellation 14 to 7 days prior to the reserved time, 50% of the reserved value is charged.
For cancellation 7 to 3 days prior to the reserved time, 75% of the reserved value is charged.
For cancellation less than 3 days prior to the reserved time, 100% of the reserved value is charged.

The allocation of function rooms is provisional and Stenden Hotel/Stenden MeetingU has the right to change the allocation of function rooms any time. The listed amounts at the several items are assumptions. The definite amounts will be calculated based upon consumption. Furthermore Stenden Hotel/Stenden MeetingU has the right to adjust their prices without notification.

Hotel rooms
Hotel reservations made without non-refundable restrictions are subject to the following cancellation conditions:
Individual room reservations
For cancellation before 12.00 hrs. on the day prior to the reserved date, no cancellation fee is payable.
For cancellation after 12.00 hrs. on the day prior to the reserved date, 100% of the reserved value is charged, not including an administrative fee of € 10.00.
Group room reservations (5 rooms or more)
For cancellation or change more than 3 months prior to the reserved date, nothing will be charged.
For cancellation or change more than 2 months prior to the reserved date, 15% of the reserved value is charged.
For cancellation or change more than 1 month prior to the reserved date, 35% of the reserved value is charged.
For cancellation or change more than 14 days prior to the reserved date, 60% of the reserved value is charged.
For cancellation or change more than 7 days prior to the reserved date, 85% of the reserved value is charged.
For cancellation or change less than 7 days prior to the reserved date, 100% of the reserved value is charged.

Non refundable
Hotel reservations on non refundable basis cannot be modified or cancelled.

Internal catering
Internal catering reservations are subject to the following cancellation conditions:
When food and beverage has been agreed
For cancellation more than 3 days prior to the reserved time, no cancellation fee is payable.
For cancellation 3 to 1 day(s) prior to the reserved time, 75% of the reserved value is charged.
For cancellation within 24 hours of the reserved time, 100% of the reserved value is charged.
When only beverage has been agreed
For cancellation more than 24 hours prior to the reserved time, no cancellation fee is payable.
For cancellation less than 24 hours prior to the reserved time, 100% of the reservation value is charged
Lower turnout than the reserved number
If the number of arriving persons is lower than the reserved number, the last known number of persons communicated at least 24 hours prior to arrival will be charged.

Preparation hours
When an event, organized by Stenden MeetingU, is cancelled, Stenden MeetingU will charge the costs made related to the event like preparation hours, travel costs, etc.

Special circumstances
In case of an event or a special activity like an 'Elfstedentocht' takes place in the period there is made a reservation at our hotel, we are allowed to replace the reservation to another day which suits the guest.