Stornobedingungen

The purpose of this document is to inform you about the cancellation conditions operated by Stenden Hotel/Stenden MeetingU. They are derived from the Uniforme Voorwaarden Horeca [Uniform Hotel, Restaurant and Catering Conditions] 1998. These conditions set out the rights and obligations of guests and hosts alike. The use of the facilities and your stay at NHL Stenden and Stenden Hotel, who are smoke free, is for own risk. We operate the following rates and percentages for cancellations.

 Hotel rooms

Non-refundable rates

For reservations on non-refundable basis, 100% of the reserved value plus the municipal city tax of €1,00 per person per night will be charged to the provided credit card on the day of booking. In case of cancellation or modification the entire amount including city tax is charged as cancellation fee.

Flexible rates

Reservations on flexible basis can be cancelled free of charge up to 12:00PM on the day before the day of arrival. At 12:00 PM the day before the day of arrival 100% of the reserved value plus the municipal city tax of €1,00 per person per night will be pre-authorized on the provided credit card. In case of cancellation after 12:00 PM the day before the day of arrival, or in case of no-show, 100% of the reserved amount for the first night including breakfast (when reserved) and city tax will be charged to your credit card as cancellation fee.

Group room reservations (5 rooms or more)

For cancellation more than 3 months prior to the reserved date, nothing will be charged
For cancellation more than 2 months prior to the reserved date, 15% of the reserved value is charged.
For cancellation more than 1 month prior to the reserved date, 35% of the reserved value is charged.
For cancellation more than 14 days prior to the reserved date, 60% of the reserved value is charged.
For cancellation more than 7 days prior to the reserved date, 85% of the reserved value is charged.
For cancellation less than 7 days prior to the reserved date, 100% of the reserved value is charged.

Group room reservations need to be prepaid; 30 days prior to the reserved date 35% of the reserved value needs to be prepaid, 7 days prior to the reserved date 85% of the reserved value needs to be prepaid. In case of a cancellation less than 7 days prior to the reserved date or no-show, 100% of the reserved amount is charged as cancellation fee.

Exceptions

When exceptions on the cancellation policy are applicable, this will be mentioned on the confirmation of your reservation. 

Conference room
Group reservations for a conference room are subject to the following cancellation conditions:
For cancellation more than 14 days prior to the reserved time, no cancellation fee is payable.
For cancellation 14 to 7 days prior to the reserved time, 50% of the reserved value is charged.
For cancellation 7 to 3 days prior to the reserved time, 75% of the reserved value is charged.
For cancellation 3 days or less prior to the reserved time, 100% of the reserved value is charged.

The allocation of function rooms is provisional and Stenden Hotel/Stenden MeetingU has the right to change the allocation of function rooms any time. The listed amounts at the several items are assumptions. The definite amounts will be calculated based upon consumption. Furthermore Stenden Hotel/Stenden MeetingU has the right to adjust their prices without notification.

Restaurant
Group reservations for the restaurant are subject to the following cancellation conditions:
When a menu has been agreed
For cancellation more than 7 days prior to the reserved time, no cancellation fee is payable.
For cancellation 7 to 3 days prior to the reserved time, 50% of the reserved value is charged.
For cancellation 3 to 1 day prior to the reserved time, 75% of the reserved value is charged.
For cancellation within 24 hours of the reserved time, 100% of the reserved value is charged.
When no menu has been agreed
For cancellation more than 48 hours prior to the reserved time, no cancellation fee is payable.
For cancellation less than 48 hours prior to the reserved time, 50% of the reservation value is charged, based on a menu price of € 20.00 per person.
Lower turnout than the reserved number
If the number of arriving persons is lower than the reserved number, the last known number of persons communicated at least 24 hours prior to arrival will be charged.

Internal catering
Internal catering reservations are subject to the following cancellation conditions:
When food and beverage has been agreed
For cancellation more than 3 days prior to the reserved time, no cancellation fee is payable.
For cancellation 3 to 1 day(s) prior to the reserved time, 75% of the reserved value is charged.
For cancellation within 24 hours of the reserved time, 100% of the reserved value is charged.
When only beverage has been agreed
For cancellation more than 24 hours prior to the reserved time, no cancellation fee is payable.
For cancellation less than 24 hours prior to the reserved time, 100% of the reservation value is charged
Lower turnout than the reserved number
If the number of arriving persons is lower than the reserved number, the last known number of persons communicated at least 24 hours prior to arrival will be charged.

Preparation hours
When an event, organized by Stenden MeetingU, is cancelled, Stenden MeetingU will charge the costs made related to the event like preparation hours, travel costs, etc.

Special circumstances
In case of an event or a special activity like an 'Elfstedentocht' takes place in the period there is made a reservation at our hotel, we are allowed to replace the reservation to another day which suits the guest